FAQ

Welcome to CLM Health & Fitness frequently asked questions page. Here you will find the answers to many of the common questions you may run into when looking at joining our facility. If your question hasn't been answered on this page please do not hesitate to contact us.

Does my fitness club membership give me access to the Pools as well?

Do I have to pay a joining fee?

How do I cancel my membership?

HELP, my account is overdue! Can I arrange payments?

I’m going away, can I suspend my payments?

My Doctor has given me a Green Prescription, what does that give me?

 

Does my fitness club membership give me access to the Pools as well?

Great Question, YES! As a CLM Health & Fitness member you get full access to everything at the facility – including Gym, Les Mills Group Fitness Classes, Swimming pool, Sauna and Spas. You can choose to add on some extra services on top of your membership such as swimming lessons, Weight Loss Solution programmes or personal training

Do I have to pay a joining fee?

No! However we do have a $25 admin fee when joining on a direct debit membership option.

How do I cancel my membership? 

First step is to come in and see us or alternatively give us a call. Next we can help you work out if you are still within your minimum term of your membership – if you are then you will be required to pay for the remainder of your term. If you are not using the membership we suggest putting your membership on Trademe and transferring the reminder of the term to someone else.If you are outside your minimum term then we can set it to cancel down with 30 days notice. If you have question regarding your account please feel free to CONTACT US or give Debit Success a call on 0800 481 0400 www.debitsuccess.co.nz

HELP, my account is overdue! Can I arrange payments?

Yes of course! Payments on your membership can be made at our reception desk or you can set up catch up payments arrangement directly with Debit Success the billing company – just call 0800 481 0400 www.debitsuccess.co.nz

I’m going away, can I suspend my payments?

YES! All memberships can be suspended for a minimum of one month and a maximum of three months during each 12 month period for a cost of $20.00 per month. Exceptions can be made for medical and work related reasons on a case by case basis. The other option is for those members paying by Direct Debit via Debit Success is to ask us for a FITPASS this gives the member access to over 150 fitness centres across New Zealand for up to 10 days while you are outside of Auckland for whatever reason you want and no extra charge! To view a list of the facilities across New Zealand that you can use while you travel please contact us and for further information.

My Doctor has given me a Green Prescription, what does that give me?

That’s awesome! Green Prescription is a program for patients with conditions that can be improved with regular physical activity. CLICK HERE for more information, If you have been given a Green Prescription by your doctor you will go through the following steps.Make an appointment with Green Prescription who will discuss with you the programme and go over your options with you.